Frequently Asked Questions 📚
Quickly find answers to your most common questions. If you can't find your answer, feel free to contact us.
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General
What are the delivery times?
Delivery times vary depending on your location. Generally, standard delivery takes 2-3 business days. Express delivery is available within 24h for orders placed before 2pm.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can also track your order from your customer account in the "My Orders" section.
Shipping
Do you ship internationally?
Yes, we ship to many countries. Shipping costs and delivery times vary depending on the destination. Check our "Shipping" page for more details.
Returns
What is your return policy?
You have 30 days to return an item. Returns are free for mainland France. Go to your customer account to initiate a return.
Payment
What payment methods do you accept?
We accept credit cards (Visa, Mastercard, American Express), PayPal, and 3 interest-free payments via Alma for purchases of €100 or more.
Account
How do I create an account?
Click on "Login" at the top of the page, then on "Create an account". Fill out the form and verify your email to activate your account.
I forgot my password, what should I do?
On the login page, click on "Forgot password". Enter your email, and you will receive a link to reset your password.